Privacy Policy

This website collects User's Personal Data.

Data Controller

RCB Rent a Car Balkans
Email: info@rcb.rent

Types of Collected Data

Among the Personal Information collected from this site, either independently or through third parties, there are:

• Cookies
• Usage Data

Full details on each type of data collected are provided in the dedicated sections of this privacy policy or through specific information texts displayed before the data collection.

Personal Data may be freely provided by the User or, in the case of Usage Data, collected automatically during the use of this site.

Unless otherwise specified, all the data requested by this site are mandatory or necessary for its operation. If the User refuses to communicate them, it may be impossible for this site to provide the requested Service.

In cases where this site indicates some Data as optional, Users are free to refrain from communicating such Data, without this having any consequence on the availability of the Service or on its operation.

Users who have doubts about mandatory data may contact the owner.

Any use of cookies or other tracking tools by this site or by third-party service providers used on this site, unless otherwise specified, is intended to provide the Service requested by the User, in addition to the additional purposes described in this document and in the Cookie Policy, if available.

The User assumes responsibility for the Personal Data of third parties obtained, published, or shared through this site and guarantees that they have the right to communicate or disseminate them, freeing the owner from any liability to third parties.

Methods and Place of Data Processing

Treatment Methods

The Data Controller takes appropriate security measures to prevent unauthorized access, disclosure, modification, or destruction of Personal Data.

Processing is carried out using IT and/or telematic tools, with organizational methods and logics strictly related to the purposes indicated.

In addition to the Data Controller, other internal staff (administrative, commercial, marketing, legal, system administration) or external subjects (such as technical service providers, postal couriers, hosting providers, IT companies, and communication agencies) may be involved and appointed as Data Processors.

An updated list of Data Processors can always be requested from the Data Controller.

Legal Basis of Processing

The Data Controller processes Personal Data relating to the User when one of the following conditions exists:

• The User has given consent for one or more specific purposes
• Processing is necessary for the execution of a contract or pre-contractual measures
• Processing is necessary to fulfill a legal obligation
• Processing is necessary for the performance of a task carried out in the public interest or under official authority
• Processing is necessary for the legitimate interests pursued by the Data Controller or third parties

The User may request clarification of the legal basis for each processing activity by contacting the Data Controller.

Place of Processing

Data are processed at the operational headquarters of the Data Controller and in any other place where the parties involved in the processing are located.

The User’s Personal Data may be transferred to a country other than the one in which the User is located.

The User has the right to obtain information regarding the legal basis for data transfers outside the European Union or to international organizations, as well as the security measures adopted to protect such data.

Conservation Periods

Personal Data are processed and stored for the time required by the purposes for which they were collected.

• Data related to contract execution are retained until the contract is completed
• Data related to legitimate interests are retained until those interests are fulfilled
• Data processed based on consent are retained until consent is revoked
• Data may be retained longer when required by law or authority order

After the retention period expires, Personal Data will be deleted. Rights of access, rectification, erasure, and portability cannot be exercised after deletion.

User Rights

Users may exercise the following rights:

• Withdraw consent at any time
• Object to the processing of Personal Data
• Access their Personal Data
• Verify and request correction of data
• Request limitation of processing
• Request deletion of Personal Data
• Receive data in a structured and readable format and request data portability
• Lodge a complaint with the competent data protection authority

Right to Object

When Personal Data are processed for public interest or legitimate interests, Users may object based on their particular situation.

Users may object to processing for direct marketing purposes without providing any justification.

How to Exercise Rights

Requests can be sent to the Data Controller using the contact details provided above.
Requests are free of charge and processed within one month.

Other Processing Information

Defense in Court

Personal Data may be used by the Owner in legal proceedings to defend against abuse of this website or related services.

The User acknowledges that the Data Controller may be required to disclose Personal Data at the request of public authorities.

Specific Information

Additional information regarding specific services or processing activities may be provided upon request.

System Logs and Maintenance

This website and third-party services may collect system logs for maintenance and operational purposes, including IP addresses.

Information Not Contained in This Policy

Further information regarding Personal Data processing may be requested from the Data Controller at any time.

Do Not Track Requests

This website does not support “Do Not Track” requests.
Users should consult third-party privacy policies for more information.

Changes to This Privacy Policy

The Data Controller reserves the right to update this Privacy Policy at any time.

Changes will be posted on this page and, where possible, notified to Users.
If changes affect processing based on consent, renewed consent may be requested.

Legal References and Definitions

Personal Data

Any information that directly or indirectly identifies a natural person.

Usage Data

Information collected automatically, including IP addresses, browser details, operating system, visit duration, page paths, and technical parameters.

User

The individual using this website.

Data Subject

The natural person to whom Personal Data relates.

Data Controller

The entity determining the purposes and means of Personal Data processing.

This Website

The hardware or software used to collect and process User Personal Data.

Service

The service provided by this website.

European Union

Includes all EU and EEA Member States unless otherwise stated.

Cookie

Small data files stored on the User’s device.

Legal References

This Privacy Policy is established in accordance with Regulation (EU) 2016/679 (GDPR), articles 13 and 14.